The Banking Mohtasib Pakistan has decided 29,001 complaints in favor of bank customers during the first nine months of 2026, involving a total amount of Rs. 1.2 billion.

Between January 1 and September 30, the office received 33,625 new complaints, including 5,927 filed through the Prime Minister’s Portal, according to a statement issued in Karachi.

Banking Mohtasib Sirajuddin Aziz advised customers to safeguard their financial information, including bank account details, and avoid disclosing sensitive data to unauthorized third parties.

He also cautioned against opening links received on mobile phones unless their authenticity and source could be verified.

Customers who receive suspicious calls should immediately contact their bank’s helpline and report the incident. Aziz also advised them to share the relevant phone numbers with the National Cyber Crime Investigation Agency (NCCIA) for reporting and investigation.