Pakistan Telecommunication Authority (PTA) received 15,861 complaints from telecom consumers against different telecom operators and cellular operators in November 2024, out of which, 15748 (99 percent) were resolved.

Official data revealed that the complaints were received against various telecom operators, including cellular mobile operators (CMOs), Pakistan Telecommunication Company Limited (PTCL), long-distance international (LDI) operators, wireless local loop (WLL) operators, and internet service providers (ISPs), during November.

Cellular mobile subscribers constitute a major part of the overall telecom subscriber base. Therefore, the maximum number of complaints belongs to this segment. The total number of complaints against CMOs by November stood at 15375, out of which, 15291 (99.5 percent) were addressed.

According to the PTA data, 6271 complaints were received against Jazz, out of which, 6262 (99.9 percent) were resolved. Further, 3084 complaints against Telenor were received, out of which, 3034 (98.4 percent) were resolved. Likewise, 4087 complaints were received against Zong, out of which, 4076 (99.7 percent) were addressed. A total of 1915 complaints were received against Ufone, out of which 1901 (99.3 percent) were resolved.

The PTA also received 120 complaints against basic telephony, out of which, 117 were addressed during November with a resolution rate of 97.5 percent. Furthermore, 352 complaints were received against ISPs, of which, 326 (92.6 percent) were addressed