Data from the Pakistan Telecommunication Authority (PTA) has revealed that Jazz leads the chart with 6,506 complaints, followed by Telenor as the second-most complaints about telecommunications operators with 3,778 complaints.

In September 2024, the Pakistan Telecommunication Authority (PTA) received 17,324 complaints from telecom consumers against different telecom operators and cellular operators, of which 17,151 (99 percent) were resolved.

Official data revealed that the complaints were received against various telecom operators, including cellular mobile operators (CMOs), Pakistan Telecommunication Company Limited (PTCL), long-distance international (LDI) operators, wireless local loop (WLL) operators, and internet service providers (ISPs), during September.

According to the PTA data, 6,506 complaints were received against Jazz, out of which 6,487 (99.7 percent) were resolved. Further, 3,778 complaints against Telenor were received, out of which 3,705 (98.1 percent) were resolved. Likewise, 4,365 complaints were received against Zong, out of which 4,331 (99.2 percent) were addressed. 2,051 complaints were received against Ufone, out of which 2,024 (98.7 percent) were resolved.

Cellular mobile subscribers constitute a major part of the overall telecom subscriber base, so the maximum number of complaints belongs to this segment. By September, the total number of complaints against CMOs stood at 16726, out of which 16571 (99.1 percent) were addressed.

The PTA also received 154 complaints against basic telephony, out of which, 145 were addressed during August with a resolution rate of 94.2 percent. Furthermore, 433 complaints were received against ISPs, of which 424 (97.9 percent) were addressed.