The Pakistan Telecommunication Authority (PTA) received 19,223 complaints from telecom consumers against various telecom and cellular operators in August 2024, of which 19,061 (99 percent) were resolved. Data from PTA has revealed that Jazz leads the chart with 7,449 complaints, followed by Telenor as the second-most complaints about telecommunications operators with 3,816 complaints.

Official data revealed that the complaints were lodged against a range of telecom operators, including cellular mobile operators (CMOs), Pakistan Telecommunication Company Limited (PTCL), long-distance international (LDI) operators, wireless local loop (WLL) operators, and internet service providers (ISPs) during August.

Cellular mobile subscribers constitute a major part of the overall telecom subscriber base, and therefore, the majority of complaints belong to this segment. The total number of complaints against CMOs by August stood at 18,546, of which 18,407 (99 percent) were addressed.

According to the PTA data, 7,460 complaints were received against Jazz, of which 7,449 (99.9 percent) were resolved. Further, 3,853 complaints were received against Telenor, of which 3,816 (99 percent) were resolved. Similarly, 4,851 complaints were received against Zong, of which 4,826 (99.5 percent) were addressed. A total of 2,352 complaints were received against Ufone, of which 2,286 (97.2 percent) were resolved.

The PTA also received 163 complaints against basic telephony, of which 162 were addressed during August, achieving a resolution rate of 98.2 percent. Furthermore, 502 complaints were received against ISPs, of which 482 (96 percent) were addressed.