The National Electric Power Regulatory Authority (NEPRA) has proposed allowing electricity consumers to pay their bills in multiple installments throughout the year, replacing the current system that limits consumers to just one installment annually. This proposal is part of amendments to the Consumer Service Manual aimed at balancing consumer relief with the revenue requirements of distribution companies (DISCOs).

Under the proposed changes, consumers who make timely payments of their first installment will not be charged any markup. However, DISCOs will be permitted to levy a 14% markup on subsequent installments. This measure is designed to ease the financial burden on consumers while ensuring that DISCOs maintain their revenue streams.

NEPRA has invited feedback from the public and stakeholders on the proposed amendments within seven days. The amendments are intended to provide flexibility to consumers struggling with high electricity bills while ensuring that DISCOs can meet their financial obligations.

The proposed changes are part of NEPRA’s ongoing efforts to harmonize the Consumer Service Manual with the operational and financial needs of the power sector. The last amendment to the manual was made in June 2024.